Mr. Primley,
All of us at Worldview Travel Agencies, Inc. deeply regret the circumstances that led to your dissatisfaction with us as a company. I take this correspondence as an opportunity to assure you that we did all within our power to ensure the excellence of your travel experience.
Your demands from us as a company were both reasonable and rightful. We organize hundreds of honeymoons every year, and nearly as many Africa-bound excursions. That you chose our company as the means to give your new wife an unforgettable escape to Africa is truly a compliment.
I must stress, however, that your recent complaint will also be taken as a valuable compliment. The goal of our work is to expose our customers to the majesty of exploration, which they can find through traveling to foreign reaches of the globe. We strive to introduce people to extraordinary places, peoples, and cultures. In our business with you I believe we have succeeded in introducing you to the unfamiliar—although your exposure was, as you described it, both “mortifying and sexually belittling.”
I myself have traveled much of central Africa. The elephants are, of course, a primary attraction. That you happened upon so visibly aroused specimen as to induce such overwhelming feelings of inadequacy, which would render you unable to make the honeymoon enjoyable for your wife, is terribly unfortunate.
On behalf of WTA, I sympathize with your discomposure. Recalling the motto of our company, however, I am pressed to communicate that we do not feel inadequate as a company.
We hope you intend to continue doing business with us, and may your future explorations be both thrilling and dignifying.
Yours most sincerely,
Leonard A. LaScala
Customer Relations, Worldview Travel Agencies, Inc.
“We’ll show you the world: Go big.”
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*This response is based on an actual customer complaint. Yes, in real life.
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